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[description of pre-sales and after-sales contract]
1. Regarding delivery:
A Please contact our customer service staff before placing an order to confirm whether the required products are available.
·C. If you place an order for payment before 12 a.m., try to arrange the delivery on the same day. For the goods after 12 a.m., arrange the delivery on the next day, because the driver will arrange the goods to the physical stores and nearby customers in the morning. The orders in the morning will be loaded at noon and sent to the freight yard in the afternoon. In short, we will try our best to arrange the delivery within 12-48 hours after the order, Before delivery, if the buyer needs a refund, he must contact the customer service to determine whether the goods have been delivered. If the goods have been delivered, he must bear the face bill fee of 3 yuan and the expenses required for delivery and return. The company’s commodity packaging will be improved day by day to minimize the damage during transportation. I hope everyone will understand! If there are any other accidents, we will leave a message in Wangwang. Please know!
·A all products will pass multiple inspections during production, after production and before delivery, and will not be delivered until they are completely qualified. However, various uncertain factors may lead to the loss of product function. Our company guarantees that 98% of all goods delivered are good products and 2% are exempted.
·C our toys are cheap and good value for money. After receiving the goods, some buyers feel that the workmanship is rough, defective, not good materials, different from what they think, etc., but these are not quality problems. No matter what is perfect, each of our products is uploaded on the website with real pictures. Please forgive me for being too picky buyers, Please consider and see clearly when purchasing. Please consult us for any unclear points… Our company does not accept returns for any reason. Those who place large orders can take samples first.
3. Regarding receipt
Question 1. The courier refused to open the inspection together.
Solution: take the express bill after you sign it, and return it to the courier after checking it
Problem 2. The courier refused to sign to confirm the missing quantity
Solution: just write down his phone number and name
·A transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions, etc. the transportation time estimated by us and you is for reference only and is not used as the content of the contract or the reason for returning goods.
B We can’t control the express delivery and logistics companies. The arrival time given by our customer service staff is only an approximate time estimated under normal circumstances. We can’t and can’t guarantee the customers when the goods will arrive. What we can do is to send the goods out as soon as possible. Those who refuse to receive or return the goods because they arrive too late will not be accepted by us. Therefore, buyers, especially those in urgent need of goods and buyers in remote areas, should carefully consider the time risk before purchasing goods. At the same time, please respect our labor. Wholesale is different from Taobao, which has only one small package, while wholesale needs to pack a variety of different goods together. Each ticket contains the hard work of our customer service staff, distribution staff, packing staff and delivery staff, but there are very few bad customers who have already sent out the goods. Even they have arrived at their destination safely, but they don’t receive the goods, don’t cooperate, and just ask for a refund. In this case, customers must bear the round-trip freight, and the goods will be refunded at 30%, because we must send someone to pick up the goods, and then we must classify the products one by one.
5. About after sales
·A return and exchange: in principle, all our products will not be returned for any reason after they are sold (the products can be exchanged through negotiation due to factory quality problems or wrong delivery. The company will bear the one-way logistics transportation expenses, and all our quotations are ex factory prices excluding freight)
B due to the quality problem of the product itself or the lack of functions of the product itself during transportation, the company can provide the original parts free of charge. please feedback the product problems to us within 7 days after receiving the goods. if the feedback of after-sales problems exceeds the time limit, please negotiate with the customer service. please return the products with quality problems by ordinary logistics. after receiving the returned products, we will send the replacement together when the customer purchases the goods next time (the freight will be borne by the customer! The buyer needs to ensure that the appearance and outer packaging of the returned products will not affect our second sale, otherwise, we will not accept exchange or exchange goods at 50% discount. I hope everyone can understand
·A due to the particularity of toy products, which can not be compared with household appliances, all toy products sold by our company do not implement the three guarantee policy. In case of after-sales problems caused by improper operation or personal damage, the company can provide after-sales maintenance and charge corresponding maintenance fees. In special cases, please contact the customer service personnel to reach a consensus.
Most of the product problems can be repaired by simple operations such as replacing batteries, adjusting the placement of batteries, connecting threads, etc., or consulting and learning about toy maintenance from us. If you sell toys, you should be able to repair toys. Contact after-sales customer service for registration and handling of quality problems.
C please read the above clauses carefully and take effect from the time of ordering. If you have any objection, please confirm with our customer service before ordering.